Refund policy
We want you to love your purchase. If something isn't right, we're here to help.
Thank you for shopping with Our Happy Paw
Return &. Refund Policy – Our Happy Paw
Because our products are made to order, we only accept returns or replacements for items that arrive damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item showing the issue. Once the issue is confirmed, Our Happy Paw will gladly send a replacement or issue a refund.
Size Exchanges
Please review the size chart carefully before placing your order. Because all items are printed specifically for each order, Our Happy Paw cannot offer exchanges or refunds for incorrect sizes ordered by the customer.
Lost Packages
If your package appears to be lost in transit, please contact us. Our Happy Paw will work with the shipping carrier to help resolve the issue.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
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Custom or personalized products
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Items ordered in the wrong size, color, or design
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Sale items
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Gift cards
Refunds
If your refund request is approved, the refund will be processed to your original payment method. Please allow several business days for your bank or credit card company to process the refund.
Contact Us
If you have any questions about your order, please contact us at:
ourhappypaw@yahoo.com